Frequently Asked Questions
Answers before you reach out.
Can't find what you need? Contact our team directly.
Delivery timing depends on the piece — in-stock items typically ship within 5–7 business days, while made-to-order pieces may take 6–10 weeks. Exact timing is confirmed at checkout.
Yes. We offer consultations to help plan a room or a full space — book one through our Contact page.
Yes, sample requests can be made through our Contact page or during a consultation.
Return terms vary by product category and are detailed in our Terms & Conditions. Contact our team for guidance on a specific item.
Delivery area and any associated fees are confirmed at checkout based on your postal code.
Each product page includes a care guide specific to that piece. In general, avoid prolonged direct sunlight and use coasters or mats to protect surfaces.
Some pieces offer customization options. Reach out through our Contact page with the specific product and your requirements.
For trade inquiries, please contact our team directly with details about your project.
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